Customers may cancel their order before dispatch by sending a “Cancel Order” request via email.
If the order is canceled before dispatch, 10% of the order value plus processing fees and shipping charges will be deducted from the refund.
If the order is canceled after dispatch, 10% of the total amount plus processing fees and shipping charges will be deducted from the refund.
If we are unable to dispatch the product within 14 working days and the customer requests a refund, a full refund will be provided without any deductions.
2. Return Policy
Only sealed products can be returned if the product received is different from the one ordered or if it is incorrect.
Customers must inspect the packaging upon delivery and refuse to accept any product if the original packaging is damaged or tampered with.
For damaged or defective products, the warranty is provided by the manufacturer, and IndiaPrint will not be responsible for such claims.
Return shipping costs must be borne by the customer. If we cannot arrange reverse logistics, the customer will need to send the product back using any courier service at their own cost.
Products that have been opened by the customer cannot be returned, exchanged, or refunded as per our policy.
Returns will be accepted only for wrong delivery, wrong product, or incomplete packages.
3. Digital Activation Keys
No refunds will be provided for digital activation keys purchased via our portal.
Any activation issues or warranty claims related to digital keys must be handled directly with the manufacturer. IndiaPrint is not responsible for such issues.
4. Refund Procedure
Refunds will be processed only after we receive the returned product in acceptable condition.
Refunds will be issued through the original mode of payment:
Credit Card: Refunds may take up to 45 days to reflect.
Debit Card / Net Banking: Refunds typically reflect within 15 days.
If the refund is not credited to your account within the specified timeframe, please contact our customer care for assistance.
Refund drafts will be issued in the billing name as provided by the customer.
Additional Terms:
No order cancellation or return will be accepted without prior written approval from IndiaPrint.
Shipping and return charges are the responsibility of the customer unless the return is due to our error.
Customers must provide accurate and complete address and contact details when placing an order. IndiaPrint will not be liable for any delays or non-delivery caused by incorrect information.
All disputes will be resolved as per the sole discretion and jurisdiction of IndiaPrint.
